Delete your account
Last updated: 24 September 2026
This page covers every GetVoolo account: passengers on the website and drivers on the GetVoolo Driver app (Android). It is one account for both, so deleting it in one place deletes it everywhere. Operated by FALÉSIA DA MAGNÓLIA - UNIPESSOAL LDA.
1. How to delete
On the website, immediately. Sign in at getvoolo.com → Account → Security, press “Delete my account” and type DELETE to confirm. Drivers sign in with the same email and password (or Google) they use in the app.
By email. If you cannot sign in, write to developer@getvoolo.com from the address on your account with the subject “Delete my account”. We check the request is yours and delete the account within one month.
2. Before you can delete
- No trip can be under way or booked — as a passenger, or as the assigned driver.
- Drivers: every payout we owe you must be paid first, so it is not stranded.
3. What is deleted
- Your login: email, password and Google link.
- Your name, phone number and profile photo.
- Drivers: every uploaded document (licence, insurance, permits, vehicle papers) and its file; NIF, NIPC and licence numbers; number plate and vehicle photo; service area; GPS position.
- Push-notification tokens and notification preferences.
4. What we keep, without your name
- Bookings, payments and payouts — Portuguese tax law requires us to keep them for 10 years. They show “Deleted user” / “Deleted driver” instead of your name, email and phone.
- Offers you made and reviews passengers wrote, attached to the same anonymised record.
- Trip messages you sent, no longer linked to your account, until the retention rule deletes them.
- Support requests, without your contact email.
- Drivers: the Stripe account identifier on payouts already made, so our records still match Stripe’s.
Exact periods: Privacy Policy, § 9.